Questions About Counselling

Starting counselling often comes with questions, and that's completely normal. Below are answers to some of the questions I’m most commonly asked. If your question isn't answered here, you're always welcome to reach out.

Do I need a referral?

No. In British Columbia, you do not need a referral from a physician or another healthcare provider to see a Registered Clinical Counsellor (RCC). You are welcome to book an appointment at any time.

Is counselling confidential?

Yes. Your privacy is very important to me, and everything discussed during our sessions is kept confidential.

There are a few legal and ethical exceptions to confidentiality, such as if there is a risk of serious harm to yourself or someone else, concerns regarding the safety of a child or vulnerable person or if records are required by law or court order.

I will review confidentiality with you at the beginning of our work together, and you are always welcome to ask questions.

What if I've never been to counselling before?

It's completely normal to feel nervous or unsure before your first session. You don't need to have everything figured out or know exactly what to say. We'll simply begin with what's bringing you here, and we'll move at a pace that feels comfortable for you.

What if I'm not sure counselling is right for me?

Many people wonder whether what they're experiencing is "serious enough" for counselling. You don't have to wait until things feel overwhelming to seek support. Therapy can be helpful during difficult seasons of life, major (or minor) transitions or simply when you'd like a space to better understand yourself and your experiences.

What if I don't know where to start?

You don't need to come to therapy with a plan. Some clients arrive with a specific goal, while others simply know something doesn't feel quite right. Wherever you're starting from, we'll begin there together.

Do I need to prepare for anything prior to our first session?

Prior to our first session, I will email you a copy of the intake/consent form. Please complete this form before your first counselling session.

To prepare for virtual counselling, you may want to check your internet connection and opt to use headphones for better quality sound. Prepare a hot cup of tea or water and make yourself comfortable. Remember, these session(s) are all about you and your comfort!

What can I expect to happen in my first session?

The initial intake session is considered an information and goal-setting gathering session. We will review the intake/consent form together and answer any questions you may have. We will also clarify your rights and confidentiality. This session will be different than subsequent counselling sessions as we will be focused on gathering information so I can learn more about you. By getting to know you, your concerns, and expectations, it can help guide us to move forward and find the best way that works for you. At the end of our session, we will work together to review objective therapy goals.

What is my cancellation policy?

I understand life happens. If you are unable to attend a session, please make sure you cancel at least 24 hours beforehand. This allows me enough time to offer that spot to another client. Otherwise, you will be charged the full session fee.

If you are running late, please contact me by email or text. Please note that text messaging is intended for administrative purposes only (e.g., appointment-related communication) and should not be used to discuss clinical concerns or emergencies. I will try my best to give you the full 50 minute session, however your session will be shortened if there are other clients after you. Please note I may not be able to respond immediately if I am with another client.

How often should I attend counselling?

This really depends on what you're hoping to work on and where you are in your journey.

Some people find it helpful to start with weekly or bi-weekly sessions, especially if they're going through a particularly difficult time or would like more consistent support. Others may prefer to attend less frequently.

As we work together, we'll check in regularly about what's feeling helpful and decide together what pace feels right for you.

How long will I need counselling for?

This is one of the most common questions I get, and the honest answer is that it really varies from person to person.

There isn't a fixed timeline. Some people come for a few sessions, while others appreciate ongoing support. The decision is always yours, and there is never any expectation to attend counselling for a certain number of sessions.

Which online platforms will we be using for counselling?

All online sessions will be conducted via Jane App, a PIPEDA and HIPPA compliant platform, accessible by computer, laptop, tablet or smartphone.

How do I book a session?

To get started, please head over to the online booking tab and schedule a 15 minute complimentary consultation or a 50 minute full therapy session.

Do you accept ICBC or CVAP clients?

Yes. I am an approved provider for both ICBC and BC's Crime Victim Assistance Program (CVAP).

If you have an eligible ICBC or CVAP claim, I can provide counselling services and bill the approved sessions directly to the program.

For ICBC clients, please have your ICBC claim number and the date of your motor vehicle accident available.

For CVAP clients, please have your CVAP claim number available.

If you have any questions about eligibility or getting started, please feel free to contact me.

Any other questions?

Please connect with me via email or telephone. I will try my best to respond to your enquiry within 2 business days.